BUYING AND SHIPPING

BUYING

To order on VENVSTAS web site, choose a product on the collection's page and press the button  SHOP. On the product page choose from the options offered t(such as type of nib, finishing, etc.) and press CHECKOUT. You can write to us anytime and ask any questions regarding product availability, product characteristics and so on. We have videos for most of the pens (scroll down and click the You tube icon) covering all aspects where it will be easier for you to understand some characteristics that are unique to our products.  

PAYMENT

Currently the payment on our site is available via PAYPAL and most credit cards . We also offer offline payment (bank transfer ). Please contact us if you would like to do so. We do not keep any card information as we do not directly process any payment. We do not store any personal data. All prices are listed in EUROS. 

SHIPPING

We offer free shipping for orders over 140€ via the Italian international postal service (minibox)  to the following destinations:  
Europe:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, United Kingdom, Greece, Ireland, Latvia, Lithuania, 
Luxembourg,, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovenia, Slovakia, Spain, Sweden and Hungary.
Rest of the world:
Canada, China, South Korea, United Arab Emirates, Hong Kong, Japan, Island, Israel, San Marino, United States of America, Switzerland, Turkey and the Vatican state.
 

Other destinations not listed above are sent via DHL express with a flat shipping of 50 euro. 

 

Please notice that for orders outside the European union you may be charged for customs duties and taxes upon receipt of your package. Shipping costs do not cover eventual taxes your country may impose. Cost vary from country to country. 

RETURNS

Returns without  justification are possible only during the 15 days after the receipt of the package. Custom nibs and customized pens have NO RETURN. The refund will be full.  Returned packages must be sent with a tracking code. 
 

GUARANTEE

All products have a 2 years limited guarantee.  

Due to the current sanitary crisis we cannot offer our standard shipping method. The only way we can ship at the moment is via DHL express (fast shipping) and this affects considerably our shipping rates, therefore we have momentarily the current prices:
 

ITALY:  We'll continue to offer free shipping for orders over 149 euros.  

Europe :                15 € 

North America:       20€

Rest of the world:   25€ 

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