VENVSTAS POLICY

PAYMENT

Currently the payment on our site is available via PAYPAL and most credit cards .

We also offer offline payment (bank transfer ). Please contact us if you would like to do so.

We do not keep any card information as we do not directly process any payment.

We do not store any personal data.

All prices are listed in EUROS. 

SHIPPING

UPS Express shipping  at the following prices:

  Italy: 10 Euros
European Union: 15 Euros

Extra-EU: 20 Euros

North America: 25 Euros

Rest of the world: 35 Euros  

 

Please notice that for orders outside the European union you may be charged for customs duties and taxes upon receipt of your package.

Shipping costs do not cover eventual taxes your country may impose. Cost vary from country to country. 

RETURNS

Returns without  justification are possible only during the 15 days after the receipt of the package.

Custom nibs and customized pens have NO RETURN.

The refund will be total  excluding shipping costs. 

Contact us to returned packages at: contact@venvstas.com 

Items should be sent in original package, clean and not filled with ink.

Any damage or manipulation will void the refund.
 

GUARANTEE
All products have a 2 years limited guarantee.  Any item manipulation such as dismounting the section or replacing the nib will void the warranty .

For more information , please read the guarantee that comes together with the product.