VENVSTAS POLICY

 

PAYMENT

Currently the payment on our site is available via PAYPAL and most credit cards .

We also offer offline payment (bank transfer ). Please contact us if you would like to do so.

We do not keep any card information as we do not directly process any payment.

We do not store any personal data.

All prices are listed in EUROS. 

SHIPPING

We offer the fastest and safest shipping service.

UPS Express free shipping  for orders above 149€  to the following destinations:  

Europe:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, United Kingdom, Greece, Ireland, Latvia, Lithuania, 
Luxembourg,, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovenia, Slovakia, Spain, Sweden and Hungary.
Rest of the world:
Canada, China, South Korea, United Arab Emirates, Hong Kong, Japan, Island, Israel, San Marino, United States of America, Switzerland, Turkey and the Vatican state.

 

Other destinations not listed above are sent via DHL express with a flat shipping of 50 euro. 

 

Please notice that for orders outside the European union you may be charged for customs duties and taxes upon receipt of your package.

Shipping costs do not cover eventual taxes your country may impose. Cost vary from country to country. 

RETURNS

Returns without  justification are possible only during the 15 days after the receipt of the package.

Custom nibs and customized pens have NO RETURN.

The refund will be total  excluding shipping costs. 

Returned packages must be sent with a tracking code.

Contact us first before any return.

Items should be sent in perfect condition and original package, clean and not filled with ink.
 

GUARANTEE
All products have a 2 years limited guarantee.  Any item manipulation such as section dismounting the section or replacing the nib will void the warranty .