BUYING AND SHIPPING

BUYING

To order on VENVSTAS web site, choose a product on its collection's page and press the button to SHOP. On the product page choose from the options offered t(such as type of nib, finishing, etc.) and press CHECKOUT. You can write to us anytime and ask any questions regarding product availability, product characteristics and so on. We have videos for most of the pens (scrolldown and clic the Youtube icon) covering all aspects where it will be easier for you to understand some characteristics that are unique to our products.  

PAYMENT

Currently the payment on our site is available via PAYPAL and most credit cards via Stripe, offline payment (a bank transfer  for example), is also possible, contact us if you would like to do so. We do not keep any information as we do not directly process any payment. We do not store any personal data. 

SHIPPING

All the products are shipped internationally and with no additional cost for orders over 40€. We are shipping through  the postal service . Pens and pencils are shipped as letters with tracking numbers . Bigger objects or orders, like ink, are shipped via DHL. The tracking number will be sent to your email right after shipment. Delivery time may vary from a few days to a week depending on the destination. No custom feeds are needed. 

RETURNS

Returns without  justification are possible only during the 15 days after the receipt of the package. Custom nibs and customized pens have NO RETURN. The refund will be full.  Returned packages must be sent with a tracking code. 
 

GUARANTEE

All products have a 2 years limited guarantee. except inks  (for obvious reasons) and customized nibs.  

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